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Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

dam_ged's avatar
dam_ged
Guide
Sep 26, 2017

Hello Elaine,

Hard reset does not seem to fix the issue.

I have just started the debug capture.

Thanks,

DG

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Sep 26, 2017

Thank you. Feel free to send the logs through PM.

 

  • dam_ged's avatar
    dam_ged
    Guide
    Sep 27, 2017

    Hello Elaine

    Here is today's log. I hard reset the router. It restarted at 9:27 CET.

    Then I had 3 interruptions 13:27-17:27-21:27. One cut a video conference in the middle :( using screen sharing with Skype for business.

    I attached the log dump to my case.

    Let me also PM it to you. Just in case you need another one I am going to run it again.

    Thanks,

    DG