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R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
Hello Elaine,
Ant news? On top of what I measured and logged (internet drops out every 4 hours), let me report some random internet slow downs. I had to restart my modem several times. Maybe that was due to logs behind turned on...
Looking forward to your feedback. Does it make sense to return my unit through the warranty? I guess not since I am not the only one in this case (internet hourly dropouts)...
Thanks
DG
Ant news? On top of what I measured and logged (internet drops out every 4 hours), let me report some random internet slow downs. I had to restart my modem several times. Maybe that was due to logs behind turned on...
Looking forward to your feedback. Does it make sense to return my unit through the warranty? I guess not since I am not the only one in this case (internet hourly dropouts)...
Thanks
DG
I have sent a follow-up email to our engineering team regarding your case.
Hello,
Any update?
Thanks,
DG
PS: can you please add "R7100LG" as a model in the drop down list where we create a community post:
"Model (Recommended - Helps the community give the best answers)"Still waiting for a response from engineering.
By the way, the model number has been added in the list.
I have sent a follow up email to our engineering team regarding this case.
So far, no word yet but I am hearing that they are coming up with a trial fw.
- Thank you.
- Hello, can you please update this topic?
no update :-( still beta and development.
I will write on twitter #**bleep**typroduct to netgear - I think they need a little storm :-/
I have the same problems here, although I could not swear it happens every hour (I honestly feel sometimes it much more frequent than that but can't really verify). To the point that when I need to download or upload a big file I must use my phone tethered to make sure my connection doesn't drop in the middle. Annoying.
- Hello Elaine, Team,
Do you have any update? Happy to try a new FW update. If not please advise in case warranty return is the recommended option.
Thanks
DG The new firmware is re-introducing the initial issue. :mansad:
As I said on 2017-09-22 07:47 PM, beta firmware R7100LG_Q1_1.0.0.33_1.0.6_test was not solving but impoving the issue: internet interruption precisely every 4 hour instead of every hour.
I have just installed the new firmware V1.0.0.34_1.0.6. The issue is back to what it was before: internet interruption precisely every hour.
Interruption every 4 hour was not OK but tolerable pending from a definitive fix. Interruption every hour is very disruptive & not acceptrable.
Please work on the issue with high priority.
Yeah, they send me also an FW - doesnt work - its ridiculous. Thats the most **bleep**ed up product i've ever bought.
Netgear - never again!
Same problem here, tried last FW version 1.0.0.38, internet connexion still drops every hour.
Strangly, if I ping a remote adress, there is no timeout. So the LTE connexion is still there. But it seems that all TCP / UDP connexions are droped.
Tried 2 sim cards from 2 different providers, makes no difference. LTE signal is good on both case.
Please help.
ThanksHey,
The same happens with my R7100LG (firmware V1.0.0.38_1.0.6). All TCP connections seem to be dropped but if I constantly ping some address (like one of the Google's sites), everything seems to be fine.
Thanks,
Sebastian