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Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

dam_ged's avatar
dam_ged
Guide
Jan 24, 2018
netgear team: this topic has been open for 4 months.
Still NO solution except for a beta firmware which is a partial fix.
Please provide official feedback. This discussion is running in circles.
MikkoFI's avatar
MikkoFI
Tutor
Jan 27, 2018

Hi,

 

I have the same problem, 4G disconnects and only way to fix it is to boot the device. I also have cheap 4g modem (with terrible quality WLAN..) that does not have the same problem with the same SIM card. I'm contacting the seller and trying to get refund, sadly I'm not convinced Netgear will fix the issue or is even dedicated fixing the issue. :(

  • MikkoFI's avatar
    MikkoFI
    Tutor
    Jan 27, 2018

    And I'm running latest firmware. I also tried to disconnect, connect the 4G but no luck, boot is the only way to solve the problem until it disconnects again.

     

    Firmware Version 
    V1.0.0.38_1.0.6

      • dam_ged's avatar
        dam_ged
        Guide
        Jan 28, 2018
        gamoul
        How did you monitor tcp/udp disconnects...?
        The only way I have to show see precisely when it drop is to virtual connect to my office desktop via Citrix which freezes upon internet drop out.
        Do you have any command line that would help document frequency of dropouts? Thanks