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Forum Discussion
dam_ged
Sep 18, 2017Guide
R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
- Jul 15, 2018
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
dam_ged
Jan 28, 2018Guide
gamoul
How did you monitor tcp/udp disconnects...?
The only way I have to show see precisely when it drop is to virtual connect to my office desktop via Citrix which freezes upon internet drop out.
Do you have any command line that would help document frequency of dropouts? Thanks
How did you monitor tcp/udp disconnects...?
The only way I have to show see precisely when it drop is to virtual connect to my office desktop via Citrix which freezes upon internet drop out.
Do you have any command line that would help document frequency of dropouts? Thanks
gamoul
Jan 28, 2018Aspirant
I have a permanent IRC connexion that get disconnected every hour.
I also do support with TeamViewer and I get a freeze.
Also if I play online there is a lag for about 10-15s.
But if I leave a ping running, no timeout.
- slaskawiJan 29, 2018Tutor
gamoul That's exactly what I was about to suggest. Using IRC (I confirmed this using Konversation and XChat) is the easiest way to reproduce this issue. Just turn it on, sit and wait.
I also ran `ping` and `curl` in a loop to see if this happens also to the new connections. The answer is negative. Pings and curl queries were all successful. Only the established TCP connections are dropped.
Come on Netgear! Now, there is no excuse, you can reproduce it in your own lab!
- dam_gedJan 29, 2018Guidegamoul slaskawi
I am looking for a Windows tool that would graphically show drops (packet loss) frequency.
Command line
https://www.techwalla.com/articles/how-to-check-for-dropped-packets
Wireshark
https://osqa-ask.wireshark.org/questions/5675/how-to-analyse-througput-packet-loss-rtt-rather-than-go-through-the-graph-of-built-in-feature-of-wireshark
Thanks,
Damien - dam_gedJan 29, 2018GuidePosting the above before trying in case any of you already tried or has a better way...
- slaskawiJan 29, 2018Tutor
Netgear support - I've just created a support case. ID: 29651272
dam_ged Diagnosing this might be very tricky. The router might just override the sequence number in a TCP packet and the application behavior might be exactly the same as we can see in our cases. Of course I'm just guessing here...
The only way that comes into my mind is to monitor the network equipment with Wireshark and on the second window monitor active connections using Netstat for example (I have never done this on Windows but there should be something similar there). The hardest part would be to correlate TCP packets from Wireshark with a connection that has just been dropped (and which one you may find out from Netstat; it should be removed from the list of established connections). Once you find this, you'd need to inspect the packets manually and see what's wrong. But honestly - isn't this something to be done by the Netgear folks?
- dam_gedJan 29, 2018Guideslaskawi
Makes sense. My support ticket got automatically closed while I was on vacation. I can't reopen it since I am beyond the 90-day premium support period.
Great to learn you opened a new one! Looking forward to hearing from their feedback... Curious to learn about the official Netgear standpoint at this point. - dam_gedJan 29, 2018GuideIf that helps my old ticket (*unsolved*, automatically closed) was: 29021056