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Solved
R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
gamoul slaskawi
I am looking for a Windows tool that would graphically show drops (packet loss) frequency.
Command line
https://www.techwalla.com/articles/how-to-check-for-dropped-packets
Wireshark
https://osqa-ask.wireshark.org/questions/5675/how-to-analyse-througput-packet-loss-rtt-rather-than-go-through-the-graph-of-built-in-feature-of-wireshark
Thanks,
Damien
I am looking for a Windows tool that would graphically show drops (packet loss) frequency.
Command line
https://www.techwalla.com/articles/how-to-check-for-dropped-packets
Wireshark
https://osqa-ask.wireshark.org/questions/5675/how-to-analyse-througput-packet-loss-rtt-rather-than-go-through-the-graph-of-built-in-feature-of-wireshark
Thanks,
Damien
Posting the above before trying in case any of you already tried or has a better way...
Netgear support - I've just created a support case. ID: 29651272
dam_ged Diagnosing this might be very tricky. The router might just override the sequence number in a TCP packet and the application behavior might be exactly the same as we can see in our cases. Of course I'm just guessing here...
The only way that comes into my mind is to monitor the network equipment with Wireshark and on the second window monitor active connections using Netstat for example (I have never done this on Windows but there should be something similar there). The hardest part would be to correlate TCP packets from Wireshark with a connection that has just been dropped (and which one you may find out from Netstat; it should be removed from the list of established connections). Once you find this, you'd need to inspect the packets manually and see what's wrong. But honestly - isn't this something to be done by the Netgear folks?
- slaskawi
Makes sense. My support ticket got automatically closed while I was on vacation. I can't reopen it since I am beyond the 90-day premium support period.
Great to learn you opened a new one! Looking forward to hearing from their feedback... Curious to learn about the official Netgear standpoint at this point. - If that helps my old ticket (*unsolved*, automatically closed) was: 29021056