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Solved
R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)
Hello,
I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hi gbuisson,
Do you have the updated firmware (1.0.0.46) installed?
Regards,
Blanca
Community Team
I bought this model on Amazon in June last year.
I just sent them an email explaining the situation and asking what they could do to help? Within 5 minutes I got a return form and all I need to do is take it back to the post office, I don't even have to pay for the shipping. If only Netgear treated their customers the same way. I just need to find a better manufacturer (any recommendations welcome). Too bad, the Nighthawk looked nice.
Hi guys
I've just changed the this peace of *BAD WORD* with a zyxel lte device. I have no problems so far :-)
6 months of trouble, mobile hotspot and support terror is over.
Netgear - private and business - never again.
Dear guys - just buy another device!
kind regards
Steffen
Ok this is really weird. As I started unpacking the modem, I removed the three antennas and, wondering if the reception was any good without them, I ran some speed test. Then I had other things to do and left everything like this. It's been over an hour and a half and I didn't have any disconnection yet. Guys can you try if it does the same for you? Maybe I'm totally wrong and I missed the disconnection but I've been using the computer since and as I have the modem reset around a fixed round hour so I know when it will disconnect, it should have disconnected 10 minutes ago and definitely didn't... I'll keep an eye open, let me know if that does anything to you.
Ok so regarding my comment about removing the antennas, it doesn't "cut" as bad as it did before: it doesn't interrupt my browsing or downloading of files (maybe because the interruption is shorter), but I tried having an IRC window in the back and indeed I am disconnected from the server every hour precisely.