NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
hkl8324
Jan 16, 2022Aspirant
AC797 bricked.
Today I turned off the hotspot. But instead of turning off it REBOOT, it reboot like 3 times and display the I am using USB power with the battery inside. I feel that is weird and do a softret via th...
hkl8324
Jan 17, 2022Aspirant
I mean i remove the battry during the softreset (i dont have any cable connecting during the softreset) , the hotspot reboot and keep turned off and i waited for 15 mins. So i think there is no response and i remove the battery.
And after that no matter what i do, (putting backing the battery or connect a cable the usb port trying to power the hotspot), it wont ever turn on again.
And after that no matter what i do, (putting backing the battery or connect a cable the usb port trying to power the hotspot), it wont ever turn on again.
nielsvds
Jan 18, 2022Luminary
It could also be a faulty battery. You can try to replace it: https://www.walmart.com/ip/OEM-NETGEAR-W-7B-Battery-for-AirCard-790S-790SP-810S-2930mAh/490092627
You need to search for a W-7B lithium battery. But I would recommend to contact also Netgear. Normally a reset will not take 15 minutes. When you do something like that during a firmware upgrade you can brick your device.