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Forum Discussion

W1lliam's avatar
W1lliam
Virtuoso
Apr 18, 2023
Solved

MR6450-100EUS only connects 4G service

Is it MR6450-100EUS FW NTGX65_12.01.05.00 still under developing? Same SIM card, same spot, MR5200-100EUS, with FW NTGX55_12.04.17.00 can connect 5GNR service but MR6450 doesn't, only 4G+   Any twe...
  • JohnPeng's avatar
    JohnPeng
    Jul 11, 2023
    W1lliam wrote:
    JohnPeng

    Is there any planned schedule for FW update which can resolve this issue?

    The internal testing is ongoing and the maintenance release to address the issue will be released around 7/21.

     

    Thanks

W1lliam's avatar
W1lliam
Virtuoso
Jun 24, 2023
JohnPeng

Is there any planned schedule for FW update which can resolve this issue?
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jul 11, 2023
W1lliam wrote:
JohnPeng

Is there any planned schedule for FW update which can resolve this issue?

The internal testing is ongoing and the maintenance release to address the issue will be released around 7/21.

 

Thanks

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Jul 11, 2023
    JohnPeng

    Thanks for the update, looking forward to the release.
  • W1lliam's avatar
    W1lliam
    Virtuoso
    Jul 12, 2023

    Hi JohnPeng ,

     

      Just got my MR6550-100PAS and found it has same problem as MR6450-100EUS, only connecting at 4G LTE and no NR5G service, should be the same cause, would you please also help to take a look at this? If you need me to provide any information, please do not hesitated to contact me, thanks

     

    PS. Actually MR6110-1TLAUS/MR6500-1TLAUS (all supporting n78) also can't support NR5G service here in Taiwan, should be all on same cause as MR6450-100EUS.

     

    Regards,

    William 

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Jul 12, 2023

      W1lliam Could you please advise which carrier you are using with the MR6550? If possible, could you please send me the model.json file at jopeng@netgear.com?

       

      I can set the device to upgrade to our next MR release candidate. You can help to verify whether the issue can be resolved.

       

      - Logon to the webui (http://192.168.1.1 ) as an administrator
      - Navigate to URL http://192.168.1.1/model.json via the same browser window
      - Capture the results (by selecting all + copy) and send it back

       

      Thanks

       

      John

       

      • W1lliam's avatar
        W1lliam
        Virtuoso
        Jul 13, 2023

        With new FW NTGX65_12.01.31.00 upgraded, MR6450-100EUS is now running NR5G service without problems, thanks JohnPeng to drive this change for users who needs this.