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Forum Discussion
saleh86
Mar 17, 2023Guide
Netgear mr6110-1s4mes
I own an mr6110-1s4mes router, and I suffer from several problems, most notably - A large drain in the battery and heat, as the router does not last more than 6 to 7 hours only in normal use, unlik...
mcuadrado
Mar 30, 2023Guide
Hi saleh86
We are taking your reports seriously, and I am currently investigating these complaints. However, I need more time to determine if these are actual issues or if they are consistent with our internal tests. Based on the details provided, we recommend to you and your friends , especially when using Ethernet or with continuous usage, use the device without the battery and connect it directly to a power source. This will ensure that the device operates as intended .
I want to remind everyone that our devices are designed to always be safe to use and touch, even if they may get warm depending on the conditions and type of use.
We are committed to providing our customers with the best possible product and experience, and we are working diligently to clarify or address any potential issues. In that front we already tested successfully a patch for Xbox series S and 160 Mhz issues reported by Hadeiazmi , working on providing an official release as soon as possible.
We will keep you informed as we gather more information. Thank you for your patience and understanding.
Regards
TamiAsmi
Apr 01, 2023Initiate
Dear Mcuadrado,
-Is it normal to get half of the download speed when I use the Netgear Mr6110 comparing to using the phone directly , keep in mind that I'm using the same sim card and I've tested this in different places ?
- is it normal for the battery to drain in less than 5 hours and believe it or not even if I'm using the airplane mode the battery consumption is ridiculously strange !!
- finally is it normal to ask for an updat from a well known company to solve all those issues after paying almost double the price compared to different routers and no one cares about it ? !
-Is it normal to get half of the download speed when I use the Netgear Mr6110 comparing to using the phone directly , keep in mind that I'm using the same sim card and I've tested this in different places ?
- is it normal for the battery to drain in less than 5 hours and believe it or not even if I'm using the airplane mode the battery consumption is ridiculously strange !!
- finally is it normal to ask for an updat from a well known company to solve all those issues after paying almost double the price compared to different routers and no one cares about it ? !
- mcuadradoApr 03, 2023Guide
Hello
#1 for tput, really is dependent on NW side, even using same sim card, maybe NW reallocated different resources for both based on many aspects, but can you tell me which phone model are u using and which locations?
#2 When it comes to battery drain, we want to make sure you have the best experience possible. We've been running some tests in different settings and have found that the battery life can vary depending on a variety of factors like network coverage, data usage, number of devices connected, content streamed, and device settings. On average, we're seeing about 8-10 hours of battery life with continuous usage, consuming around 6-8 Gbits of data, and having 1-2 clients connected at all times.
However, if you find yourself in a scenario where you need to use the device for an extended period of time, we recommend connecting it directly with the provided power source and using it in No Battery Operation (NBO) to ensure it operates as intended. We want to make sure you have a seamless experience and always stay connected.
Happy to answer more specific questions privately and test with your device about #1
Regards!