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Forum Discussion

graemedurie's avatar
graemedurie
Follower
Mar 09, 2020

Netgear Nighthawk M2 Firmware Download

Does anyone have the latest firmware for this device, Netgear support will not provide it.
W1lliam's avatar
W1lliam
Virtuoso
Apr 18, 2020

100EUS is a retail model, why firmware upgrade can't be done as MR1100-100EUS, customer can do their own decision to proceed the upgrade instead of relying on OTA and cost you data charge from carrier?

mcuadrado's avatar
mcuadrado
Guide
Apr 21, 2020

Hi, could you provide your device IMEI number please, reply privatelly.

 

Regards!

W1lliam wrote:

100EUS is a retail model, why firmware upgrade can't be done as MR1100-100EUS, customer can do their own decision to proceed the upgrade instead of relying on OTA and cost you data charge from carrier?

 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 22, 2020

    It has been confirmed by one of EE UK customers that after he switch to another network, his device can be upgraded successfully.

     

    We are working with EE UK to resolve the issue.

     

    Thanks

  • color_8's avatar
    color_8
    Aspirant
    Apr 30, 2020

    JohnPeng Same Problem in Austria with A1 Network. No Firmware check is possible. Transparent IP without Firewall. If i change the Sim-Card to an other Provider a Firmware-update is possible...

  • ianstephens's avatar
    ianstephens
    Tutor
    Apr 30, 2020

    Confirmed issue on EE UK.  Have switched to Vodafone SIM and performed the update successfully.

  • ianstephens's avatar
    ianstephens
    Tutor
    Apr 30, 2020

    Issue may be IPv6/IPv4 settings - maybe the carriers 6to4 could be the issue if Netgear only deliver over IPv4.

  • color_8's avatar
    color_8
    Aspirant
    Apr 30, 2020

    i have a ipv4 static ip on my a1 sim card. no firewall nothing. the update don't work with this sim card...

  • Luki_Hofi's avatar
    Luki_Hofi
    Aspirant
    Apr 30, 2020
    maybe the european wide upc connection issues have something to do with that
  • color_8's avatar
    color_8
    Aspirant
    Apr 30, 2020

    Luki_Hofi no, the problem persists since months. i wrothe this problem some time ago....

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    May 01, 2020

    Thanks for reporting this upgrade issue. We are investigating now and will let you know whether we can do anyting on the devices to help resolving the issue.

     

    Regards

     

  • KrzysztofKarol's avatar
    KrzysztofKarol
    Aspirant
    May 09, 2020

    If that helps:

    Country: Switzerland

    Firmware Check
    does not work with digitec (Sunrise)
    works with Salt

     

    Firmware Version: NTGX24_10.17.01.00

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    May 11, 2020

    Thanks. The information is helpful.

     

    Regards

     

    KrzysztofKarol wrote:

    If that helps:

    Country: Switzerland

    Firmware Check
    does not work with digitec (Sunrise)
    works with Salt

     

    Firmware Version: NTGX24_10.17.01.00