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Forum Discussion
Nighthawk M1 mobile router
Since update on 12 August 2019 my router does not show usage data. I know this has been a problem in the past from viewing messages on this forum and have tried all the solutions offered, but my rout...
Hi @PPolly
Welcome to NETGEAR Community!
Kindly reach out to Telstra to ensure that the device reached the billing server.
Please see this related community thread:
Regards,
Blanca
Community Team
I have spoken to my service provider, Telstra, who confirm that the device is connected to billing and that they are able to see the data usage at their end. Also the router works in all other respects than showing me the data usage. I am updated to firmware NTG9X50C_12_06.02.00
I have spoken to the techs at Netgear who advise that it must be a hardware fault, but it was all working fine until I updated to this firmware. I have tried factory reset twice.
Any further advice would be appreciated.