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Forum Discussion

Kringle's avatar
Kringle
Tutor
Jul 03, 2022

Nighthawk M6 Pro - Drops Internet After 1-2 hours

I just setup a new M6 Pro on AT&T with 5G.  I have full bars and very fast service so it’s not signal or carrier issues. I’ve done line refreshes and run AT&T’s tests and all come back saying everyth...
bassmus's avatar
bassmus
Aspirant
Feb 20, 2023

We have this same problem.  Is there a resolution to this problem?

JohnFrampton's avatar
JohnFrampton
Aspirant
Feb 21, 2023

Sadly it seems this product has a few bugs that need to be fixed! JohnPeng any solutions to these issues? my unit won't allow me to run without a battery,

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 21, 2023
    JohnFrampton wrote:

    Sadly it seems this product has a few bugs that need to be fixed! JohnPeng any solutions to these issues? my unit won't allow me to run without a battery,

    Could you please let me know your phone number? I can give you a call tomorrow to discuss the details.

     

    Have you had your device replaced before? If not, I can send your a replacement and you can ship yours with all the accessories back to me for further checking.

     

    Sorry for the inconvenience.

     

    Thanks

    John

    • igorjrr's avatar
      igorjrr
      Apprentice
      Feb 23, 2023

      Netgear M6 is an unfinished product put on the market in a rush, for a premium price. You, I and all other customers are actually testers.

      I would advise returning it if it's possible, as defective. Otherwise, I'm sorry, but you wasted your money buying a Netgear M6.

      • JohnFrampton's avatar
        JohnFrampton
        Aspirant
        Feb 24, 2023

        After discussion with Netgear we were able to determine that the AC power mode not working was due to the cable and power supply we are using. We had switched to a USB C to USB C cable and an Anker IQ power supply. There seems to be an issue with the Anker powers supply and the M6 pro. We also tried using a Samsung USB A to USB C cable and a Samsung power supply, which gave us better results but still didn't work correctly. The M6 should only be used with the supplied cable and power supply. All power supplies are not created equal!

    • C2CF's avatar
      C2CF
      Aspirant
      Feb 24, 2023

      JohnPeng I noticed you were able to help others on this issue. I just got mine and it shows connected but I can't browse on the internet longer than a few seconds. The Firmware version is NTGX65_10.01.31.01 and reads "Current software is up to date". I was unable to find the software section in the mobile app to try to check for updates that way as well.

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Feb 25, 2023
        C2CF wrote:

        JohnPeng I noticed you were able to help others on this issue. I just got mine and it shows connected but I can't browse on the internet longer than a few seconds. The Firmware version is NTGX65_10.01.31.01 and reads "Current software is up to date". I was unable to find the software section in the mobile app to try to check for updates that way as well.

        Could you please let me know the SKU of your device? Are you using AT&T MR6500?

         

        Please help to capture a model.json file and send PM to me.

         

        - Logon to the webui (http://192.168.1.1 ) as an administrator
        - Navigate to URL http://192.168.1.1/model.json via the same browser window
        - Capture the results (by selecting all + copy) and send it back

         

        Thanks

        John