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Forum Discussion
Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use ...
Update: I changed my plan to the More Unlimited as advised, with effective date today, then rebooted the hotspot after taking the battery out and pressing the power button for 30 seconds to zero everything.
It made things worse: now Network Map shows a constant ❌. No 5G connectivity at all. Tapping Network Map shows the following error code:
Error - type #2, reason #211
So yeah, I really don't think this is a Verizon problem at all.
Also the HW version is 1.0 <- maybe that's the problem?
jdrch I am not sure how you could switch your data plan so quickly. Verizon system is complicated. I would suggest you getting a new SIM and activate the plan with M6 IMEI. Verizon network requires SIM activation when you use the SIM card on a device for the first time. Then the SIM card and the device will be associated in their system. Simply assigning a new data plan on an old SIM card may not change the SIM association with the device.
I had 3 Verizon customers reached out to me with the same issue and the cause of the issue is the same that they used an existing Verizon SIM card on M6.
The SIM and the device association don't required by ATT and T-Mobile. So it is rare to see the same issue on ATT and T-Mobile if a customer gets the data plan from their BYOD portals.
Thanks