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Forum Discussion

dam_ged's avatar
dam_ged
Guide
Sep 18, 2017
Solved

R7100LG Internet via LTE drops out every hour precisely (interrupts video conf calls, games, stream)

Hello,   I have been using the R7100LG for several months without any noticeable issue until I started using video conferencing (Skype for business, formerly Microsoft Lync) on a regular basis le...
Hardware
  • Blanca_O's avatar
    Blanca_O
    Jul 15, 2018

    Hi gbuisson, 

     

    Do you have the updated firmware (1.0.0.46) installed? 

     

    Regards, 
    Blanca 
    Community Team

MikkoFI's avatar
MikkoFI
Tutor
Jan 27, 2018

And I'm running latest firmware. I also tried to disconnect, connect the 4G but no luck, boot is the only way to solve the problem until it disconnects again.

 

Firmware Version 
V1.0.0.38_1.0.6

  • dam_ged's avatar
    dam_ged
    Guide
    Jan 28, 2018
    gamoul
    How did you monitor tcp/udp disconnects...?
    The only way I have to show see precisely when it drop is to virtual connect to my office desktop via Citrix which freezes upon internet drop out.
    Do you have any command line that would help document frequency of dropouts? Thanks
    • gamoul's avatar
      gamoul
      Aspirant
      Jan 28, 2018

      I have a permanent IRC connexion that get disconnected every hour.
      I also do support with TeamViewer and I get a freeze.
      Also if I play online there is a lag for about 10-15s.
      But if I leave a ping running, no timeout.

      • slaskawi's avatar
        slaskawi
        Tutor
        Jan 29, 2018

        gamoul That's exactly what I was about to suggest. Using IRC (I confirmed this using Konversation and XChat) is the easiest way to reproduce this issue. Just turn it on, sit and wait. 

         

        I also ran `ping` and `curl` in a loop to see if this happens also to the new connections. The answer is negative. Pings and curl queries were all successful. Only the established TCP connections are dropped. 

         

        Come on Netgear! Now, there is no excuse, you can reproduce it in your own lab!