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DaForc3's avatar
DaForc3
Follower
Jul 02, 2017
Solved

When are we getting NEW firmware for the Nighthawk M1?

The M1 is currently suffering from...   Wireless stops responding Random reboots Battery sometimes refuses to charge Ethernet going to sleep Constant issues with usage meter Poor upload perfor...
Firmware
  • ArodiD's avatar
    ArodiD
    Nov 15, 2017

    Hi  Wiz_THS,

     

    The current implementation on 10.16.04.04 (MR1) is as follows:

    - MR1100 boots up and ethernet port is live for about 30 seconds

    - If Ethernet port detects something plugged in it will remain active

    - If Ethernet port detects nothing is plugged in it will disable the port to preserve battery life

     

    We are investigating ways of keeping the ethernet port active whilst still trying to preserve battery life.  These fixes could possibly be implemented in MR2 but not commited as yet.

     

    Kind Regards,


    ArodiD

MicW's avatar
MicW
Luminary
Aug 10, 2017
Strange, that was supposed to be fixed in firmware NTG9X50C_10.16.04.04. Is that the version you're running?
Wiz_THS's avatar
Wiz_THS
Aspirant
Aug 10, 2017

Correct. I am running NTG9X50C_10.16.04.04 and the ethernet still goes to sleep after a short period. Very annoying!

  • MicW's avatar
    MicW
    Luminary
    Aug 10, 2017

    Have you checked that power saving is turned off for your ethernet card in windows device manager? (assuming you are running windows). I can remember this sort of thing being an issue  way back, when windows would turn the ethernet off when it was idle. This may lead to a follow on where the modem may think there isn't anything using the ethernet and puts its own port to sleep as well.

    • Wiz_THS's avatar
      Wiz_THS
      Aspirant
      Aug 10, 2017

      Not using Windows, so can't blame that. It's actually connected to a router as a failover device for when the main link fails. The port run's in standby and if the main link fails then the 4G will kick in. Issue is that the Netgear M1 ethernet is asleep so it doesnt failover. We have used other Netgear 4G devices in the past without issue. This is the first device where we have this kind of issue.

      • MicW's avatar
        MicW
        Luminary
        Aug 11, 2017

        I've got mine connected to a switch. I only installed the new firmware last night so I don't have much experience with it yet. I do notice that I no longer have to press the power button on the M1 to wake it up after turning it on for the first time in the morning, which is a good thing. Other then that my modem hasn't had any of the issues I have seen reported on the forums. Its ethernet port never went to sleep during the 16 hours per day I had it running. The only other thing I can imagine might be worth trying is resetting your modem to factory default as it may be holding settings from the last firmware. I also only run my modem from a aftermarket quickcharge 2 power supply( the supplied power adaptor is truely not fit for purpose) as recommended by the manual, and have removed the battery.