NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Rebooting of Nighthawk MR5100, wifi signal strength loss, alternating between 4G and 5G
I have a few issues with my Nighthawk MR5100. Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It...
Hi Bianca
Thanks for your reply
The SKU is SKU:MR5100-1TLAUS
My Internet provider is Telstra in Australia.
The firmware is NTGX55_10.29.07.00
I reset it to factory settings once a week and reboot it daily, and no change.
My internet provider said that the tower close to me could have shut off 5G and is doing maintenance...but that was a month ago?
I only get fair to good signal strength, 5G in the one spot...the other areas apoor to fair with 4G
It has rebooted on its own a few times. My room is not hot
Cheers!
Hi LauraArm54
Welcome to NETGEAR Community!
May we please know the device SKU (MR5100-xxxx) and firmware version?
Who is your Internet provider?
Have you tried factory resetting the device?
Regards,
Blanca
Community Team
Hi Bianca
Thanks for your reply
The SKU is SKU:MR5100-1TLAUS
My Internet provider is Telstra in Australia.
The firmware is NTGX55_10.29.07.00
I reset it to factory settings once a week and reboot it daily, and no change.
My internet provider said that the tower close to me could have shut off 5G and is doing maintenance...but that was a month ago?
I only get fair to good signal strength, 5G in the one spot...the other areas apoor to fair with 4G
It has rebooted on its own a few times. My room is not hot
Cheers!
Hi LauraArm54
Can you please send me your IMEI? It should be on the device label when you remove the battery.
Regards,
Arodi
Hello!
My the IMEI is 358739540039170
Cheers
ArodiD wrote:Hi LauraArm54
Can you please send me your IMEI? It should be on the device label when you remove the battery.
Regards,
Arodi
Thank you to the netgear on line help support, and to Arodi!!!!!
Problem solved! I was provided an update and now I get excellent signals in all places in different places in my room.
Previously, my device kept stating that my firmware was up to date everyday when I checked for updates everyday!
Thanks again!
