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LauraArm54's avatar
LauraArm54
Tutor
Mar 27, 2021
Solved

Rebooting of Nighthawk MR5100, wifi signal strength loss, alternating between 4G and 5G

I have a few issues with my Nighthawk MR5100.   Where I placed my wifi in my room, after I bought it, a month ago, it showed 5 bars with excellent signal strength at 5G and fast download speeds. It...
  • LauraArm54's avatar
    LauraArm54
    Apr 14, 2021

    Hi Bianca

     

    Thanks for your reply

     

    The SKU is SKU:MR5100-1TLAUS

     

    My Internet provider is Telstra in Australia.

     

    The firmware is NTGX55_10.29.07.00

     

    I reset it to factory settings once a week and reboot it daily, and no change.

     

    My internet provider said that the tower close to me could have shut off 5G and is doing maintenance...but that was a month ago?

     

    I only get fair to good signal strength, 5G in the one spot...the other areas apoor to fair with 4G

     

    It has rebooted on its own a few times. My room is not hot

     

     

    Cheers!

     

     

LauraArm54's avatar
LauraArm54
Tutor
Apr 15, 2021

Hello!

 

My the IMEI is 358739540039170

 

Cheers

ArodiD wrote:

Hi LauraArm54 

 

Can you please send me your IMEI?  It should be on the device label when you remove the battery.

 

Regards,

 

Arodi

 

LauraArm54's avatar
LauraArm54
Tutor
Apr 18, 2021

Thank you to the netgear on line help support, and to Arodi!!!!!

 

Problem solved! I was provided an  update and now I get excellent signals in all places in different places in my room.

 

Previously, my device kept stating that my firmware was up to date everyday when I checked for updates everyday!

 

Thanks again!