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Forum Discussion

stopper9327's avatar
stopper9327
Guide
Feb 03, 2021

red light

Hi All   Help needed my Mr2100, as a red flashing light showing no wifi signal so can't connect. Sid is ticked but not broadcasting the wifi, works via ethernet, light flashes blue but when unplug...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Feb 05, 2021

Hi stopper9327

 

Welcome to NETGEAR Community!

 

Please check if Wi-Fi Standby option is set to Disabled. 
May we please know the device SKU (e.g. MR2100-100NAS)? This can be checked on the box of the product or on the barcode label
What is the firmware version? 

 

Regards,
Blanca
Community Team

  • stopper9327's avatar
    stopper9327
    Guide
    Feb 06, 2021

    Hi Blanca

     

    Thanks for replying, I can confirmed that the wifi stanby is set to disabled, mt sku is : SKU:MR2100-1EEEUS, I have a EE data sim

     for the device which was working perfectly until now. The firmware is NTGX24_10.13.09.00 do you think my firmware could be corrupted?

    regards

    stopper9327

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Feb 08, 2021

      Hi stopper9327

       

      Were you able to check if there is a new firmware update available? 

      Kindly do a factory reset using the Reset button. Press and hold the Reset button for five seconds. The mobile router returns to factory settings.

       

      Regards,
      Blanca
      Community Team
       

      • stopper9327's avatar
        stopper9327
        Guide
        Feb 08, 2021

        Hi Blanca

         

        I can confirm that I have checked for a firmware update, and I have tried some of the forums solutions i.e data offloading trick with no success. Also done factory reset a few times and still the same results red X near wifi, not correcting it.

        regards

        stopper9327

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Feb 10, 2021

    Hi Matty_K85

     

    Welcome to NETGEAR Community!

     

    Please provide the device SKU (e.g. MR2100-1EEEUS) and firmware version. 

     

    Regards,
    Blanca
    Community Team
     

    • Matty_K85's avatar
      Matty_K85
      Tutor
      Feb 10, 2021

      Hi Blanca,

       

      Thank you, here are the requested details:

       

      SKU: MR2100-1TLAUS

      Firmware: NTGX24_10.17.10.00

       

      Cheers,

       

      Matt

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Feb 13, 2021

        Hi Matty_K85

         

        Thank you for responding. Could you please do a factory reset again and check if it will any difference? 

         

        Regards, 
        Blanca 
        Community Team