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Forum Discussion

raboo2u's avatar
raboo2u
Aspirant
Mar 30, 2020

Remove device from netgear account

Hi All, 

 

I appologize if this has been asked and answered previously.  I have two routers that are registered to an account and I need them removed from the account so they can be added to a different account.  I have written to support several times, but have not heard how I can do this.  Does anyone know the process for getting the device registration unlinked from these devices?

 

Thanks for the help!

 

Robin

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 31, 2020

    Hi raboo2u

     

    Welcome to NETGEAR Community!

     

    Please send an email to our Customer Care at customer.service@netgear.com with the subject line "Request to remove device". Provide your name, email address and device serial number to have the product's registration removed from the account.

     

    Regards,
    Blanca
    Community Team
     

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Apr 01, 2020

        Hi raboo2u

         

        Do you have a support case number? If so, please send me a private message with the support case number by clicking on this link

         

        Regards,
        Blanca
        Community Team