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Forum Discussion
lpfleghardt
Jan 02, 2018Follower
Replacement Battery for Nighthawk M1 (MR1100)
Where can a Nighthawk M1 (MR1100) be purchased? I believe the mobile hotspot device takes a W-10 battery? Thanks in advance Model: MR1100|Nighthawk LTE Mobile Hotspot Router
UK-based
Jan 02, 2018Luminary
Are you asking where to buy the MR1100 and also the battery, or just the battery? If you want to buy the MR1100 itself, from what I've read about it so far is that you need to buy it as part of a mobile internet package from one of the mobile network suppliers in the country where you'll be using it. The reason I've come to this conclusion is that the firmware upgrades for the MR1100 are not available on the Netgear website - they are automatically downloaded by the MR1100 via the specific mobile network supplier. My guess is that the firmware for the MR1100s provided by each supplier may be customised by Netgear for them.
Of course, I could be completely wrong but it may be wise to check this first before buying an MR1100 from another country.
- pkdstuffFeb 15, 2018Tutor
Nowhere on this forum or on additional Netgear and AT&T websites can I find information on how to get a replacement battery. So, does anyone know how a battery for the MR1100 might be aquired?
- JasonNFeb 15, 2018NETGEAR Employee Retired
Hi Ipfleghardt,
What provider do you have for your MR1100?
Hi pkdstuff,
If your MR1100 is AT&T then you can purchase a battery through AT&T. It will take around 3 months because I believe they are backlogged on the item. You can contact AT&T to confirm this.
- Jason N
- pkdstuffFeb 15, 2018Tutor
Yes, AT&T.
Thank you for ansering my question!
- JasonNFeb 15, 2018NETGEAR Employee Retired
Hi everyone,
Adding on is that we do not sell the battery separately. If you are experiencing an issue with the battery then please contact your ISP.
- Jason N