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Forum Discussion

pinesol's avatar
pinesol
Aspirant
Aug 22, 2022

Semi-bricked MR6500 M6 Pro

I'm not sure quite what happened if it was related to a power outage during boot or what, but my firmware appears to be corrupted. The device will boot, but all of the "router" functions fail and the...
pinesol's avatar
pinesol
Aspirant
Aug 22, 2022

Either I or Windows found drivers, so I do now see a handful of COM ports in device manager. I've tried to connect to them with Putty, but unsure of settings or if that is even the right way to go about this vs some piece of software that would connect via COM and push/reinstall the firmware.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 05, 2022

    Hi pinesol, 

     

    Are you still experiencing this?

    Please provide the device SKU (e.g. MR6500-1A1NAS). 

     

    Regards,
    Blanca
    Community Team

    • pinesol's avatar
      pinesol
      Aspirant
      Sep 06, 2022

      Hi Bianca,

       

      I am still. It is indeed MR6500-1A1NAS. It will boot into download/QD mode and awaits a firmware flash. I have an alternate device that I've been using in the meantime until I can build up the "courage" to deal with ATT's tech support.

       

      Thanks,

      Michael