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Forum Discussion
JustinSF
Aug 12, 2020Aspirant
Serial Number Search - Netgear Nighthawk M1 Mobile Router
Is the Netgear Nighthawk M1 Mobile Router manufactured with a Serial Number? If so, can someone clearly explain where that is found? I have spent literally two days between the T Mobile SIM card acti...
JustinSF
Aug 12, 2020Aspirant
I will try that - thanks. The serial number input says 13 digits, but I will try the IMEI.
celler
Aug 12, 2020Guide
Well that could be an issue because the IMEI is 15 digits.
- JustinSFAug 12, 2020Aspirant
Thanks. The IMEI on the Mobile Router box is much longer than that : (
So I give up at this point. I will try to figure out how a person contacts actual support within Netgear, but I'm not optimistic that this product works, or will work. Thanks for your help.
- JustinSFAug 12, 2020Aspirant
Correction, and my error. I found the Serial Number. It is separate and distinct from the EMEI. Next step is to try chat support to see if anyone can figure out why this Router doesn't/cannot move data, even though an activated SIM card is inside of it, and even though I can attach my iPhone to it.
- cellerAug 12, 2020Guide
If this router was previously an AT&T router and you are moving it to T-Mobile, your are going to need to update the APN information in the GUI to add the T-Mobile information. At least, that's what I did when I moved mine from AT&T to Verizon.