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Forum Discussion

John576's avatar
John576
Aspirant
May 06, 2022

SIM MEP Blocked on AirCard 790S (Telstra) – AC790S

My device is an AirCard 790S (Telstra) – AC790S Telstra Wi-Fi 4G Advanced II. I have an error "SIM MEP Blocked Please contact your network provider" Telstra have provided me with the unlock code, b...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
May 11, 2022

Hi John576, 

 

Welcome to NETGEAR Community!

 

The unlock process requires another ISP SIM to be inserted where the device will then prompt you for the unlock code.

 

Have you tried factory resetting the device? 

 

Regards,
Blanca
Community Team
 

 

  • John576's avatar
    John576
    Aspirant
    May 19, 2022

    I have been discussing this with the original supplier of the device (Telstra) after loggin a complaint with them and they supplied an unlock code.

    Their solution is:

    Go to the device screen and check for:
    - Advance settings
    - Then click option SIM settings
    - Unlocked device
    - Enter the code

     

    The problem is there is NO advance settings screen where I can enter this code, either on the Device itself or through the Web Interface.