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Forum Discussion

bobvanb's avatar
bobvanb
Aspirant
Oct 29, 2018

Sim not provisioned

What's it mean when an error says sim not provisioned?
Hardware
JSchnee21's avatar
JSchnee21
Virtuoso
Oct 29, 2018

I would expect this means you're carrier did not activate/provision the SIM.  Is this postpaid or pre-paid?  What carrier?  Is your Nighthawk unlocked / same carrier as SIM?

  • bobvanb's avatar
    bobvanb
    Aspirant
    Oct 29, 2018

    This was an exchange with ATT as battery failed on old unit.  Ended up keeping old unit and replacing the battery only.  Suspect it is a SIM that was not programmed by ATT.

    • JSchnee21's avatar
      JSchnee21
      Virtuoso
      Oct 29, 2018

      Makes sense.  But why didn't you keep your old SIM?