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JT240Z's avatar
JT240Z
Luminary
Jul 22, 2023
Solved

Slow speeds on MR6500

I do now have a stable MR6500 but my download and upload speeds are seriously slow using the current firmware version: NTGX65_10.04.22.01 and an AT&T sim.  The device is unlocked so I tried a T-Mobil...
  • JT240Z's avatar
    JT240Z
    Aug 04, 2023

    After a new software update and realization that AT&T does not provide as fast download speeds as T-Mobile, I'm closing this discussion.  The MR6500 may be a good device, but AT&T's infrastructure is woefully lacking in performance. 

JT240Z's avatar
JT240Z
Luminary
Jul 22, 2023

As additional information, in both cases I was on a 5G connection with the device in the exact same position.  I do have a model.json file with the AT&T sim installed.

 

Strange that a device that's intended to operate with AT&T has lower performance when connected to AT&T vs T-Mobile.

 

In comparison, my Inseego MIFI X Pro 5G is seeing approximately 238MBs with the same T-Mobile sim installed.

 

Any help would be greatly appreciated.

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jul 22, 2023

    Please send me both model.json files with AT&T SIM and T-Mo SIM by email.

     

    I will check what might cause the performance differences.

     

    Thanks

    • JT240Z's avatar
      JT240Z
      Luminary
      Jul 22, 2023

      Both files sent via email.

      • JT240Z's avatar
        JT240Z
        Luminary
        Jul 23, 2023

        At the current speed, the device is pretty much useless for my application with AT&T.  Still surprising that it's faster with T-Mobile.  I sure hope that I get the firmware update soon since I'm on a prepaid plan and am currently wasting money.