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Forum Discussion

hexor's avatar
hexor
Aspirant
Jan 16, 2020
Solved

Streaming issues with Nighthawk M1

I mainly use this hotspot in the car for streaming i-radio. Unfortunately the link to the mobile network gets lost quite often for a short time and therefore the sound interrupts, not quite enjoyable...
  • hexor's avatar
    hexor
    Jan 25, 2020

    Anyway, testing it further the past days, it somehow seems to be solved. Now it just works fine. I have no clue why that is. A possibility could be that the SIM card somehow must have been "activated" through a mobile phone...? Since I had it in the phone and then switched back to the nighthawk it now runs just fine. I hope it stays this way :-)

    Thanks for any help.

    Bye.

     

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 19, 2020

Please advise the device SKU and which carrier you are using.

 

When you run a speed test, what is the spead you can get?

 

Thanks

  • hexor's avatar
    hexor
    Aspirant
    Jan 20, 2020

    Hi John

    Thanks for getting in touch.

     

    SKU is MR1100-100EUS.

    Carrier is sunrise.

    Download speed: ca. 20 MBit/s
    Upload speed: ca. 18 MBit/s

    RTT: ca. 40 ms

    speedtest server is hsi.hsr.ch

     

    These values are in line with the mobile phone that I used as hotspot "reference" (where the music runs smooth).

    Thanks, Mike

    • hexor's avatar
      hexor
      Aspirant
      Jan 25, 2020

      Anyway, testing it further the past days, it somehow seems to be solved. Now it just works fine. I have no clue why that is. A possibility could be that the SIM card somehow must have been "activated" through a mobile phone...? Since I had it in the phone and then switched back to the nighthawk it now runs just fine. I hope it stays this way :-)

      Thanks for any help.

      Bye.

       

      • ezenil's avatar
        ezenil
        Aspirant
        Jan 29, 2020

        Hi,

        What did you do exactly to fix this issue? I am experiencing the same. "Activated" the SIM card on an iPhone 7 and hat speed test results of Down: 20 Mbps and Up: 10 Mbps. Inserted the SIM into the Nighthawk M1 and the speed test (iPhone connected to M1 WiFi) ist download of 0.3 Mbps, not even Whatsapp runs. I have tried turning on and off the M1 but nothing.

         

        I would appreciate the help.

         

        Regards,

        Erick