NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Wombo24's avatar
Wombo24
Guide
Feb 09, 2020

Telstra AC810S "Data usage info unavailable at this time"

Both of my two Telstra AC810s devices on seperate services have been continually displaying "Data usage info unavailable at this time" for many weeks.   I understand late last year Telstra updated ...
Enquirer's avatar
Enquirer
Aspirant
Feb 11, 2020

This has been going on for months now.  Is there a timeline on when it is expected to be fixed?  My AC810S doesn't even say "data usage unavailable" any more.  Now is says, "Detecting service".  I've factory resetted a couple of times and done software updates to no avail.  

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 11, 2020

    PRI 04.03 is still the latest release. Telstra is testing the update to address the data usage display issue. We will release it as soon as we received the Telstra's approval.

     

    Thanks

    • DarcyRouget's avatar
      DarcyRouget
      Aspirant
      Apr 07, 2020
      Is this update out yet. I do not want a large bill from Telstra telling me I owe them $500 because I couldn’t see when I was going to go over my data limit. This has been an issue for a very long time now to the point where it has become unreasonable. Is the update out yet? Or if not when will it be? We deserve to know.
      • Wombo24's avatar
        Wombo24
        Guide
        Apr 07, 2020

        Yes it is, both my 810s devices updated a couple of weeks ago and usage info has been working fine since.

         

        Try Settings - Software Update - Check for updates and see if you can prompt it.