Forum Discussion

xMjeed's avatar
xMjeed
Follower
Feb 13, 2026

The M7 Pro device is unable to connect to the 5G network with the STC provider 2

My M7 Pro is unable to connect to 5G with STC service provider and only works on 4G in Saudi Arabia. We need a solution to this problem. We have contacted support and they have indicated that the iss...
Antenna
Anonymous's avatar
Anonymous
Feb 13, 2026

The M7 Pro is not compatible with STC 5G network, which is completely unacceptable. I purchased this device specifically for 5G performance, yet it fails to connect to STC 5G, making the device extremely disappointing and practically useless for my needs.

 

There was no clear warning about this compatibility issue at the time of purchase. Selling a device that does not properly support major 5G networks like STC without clear disclosure is misleading to customers.

 

I strongly advise potential buyers to verify 5G band compatibility before purchasing, otherwise you may end up facing the same issue.

 

The company must provide an immediate and official solution—either through a firmware update or a clear statement regarding compatibility. If no solution exists, customers deserve transparency so they can switch to a brand that fully supports STC 5G.