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Forum Discussion
kopiko
Jun 25, 2022Aspirant
Unable to save changes on Nighthawk M2
firmware version: NTGx24_10.19.03.00 last checked 13/6/22 modem version: SDX24_10.25.02.03 PRI 05.02 firmware build date 2021/09/01 I am unable to make any changes and save it. If I do it on ...
kopiko
Jul 03, 2022Aspirant
Hello
sku: mr2100-a1tlaus
I usually have the router powered on by USB, no battery.
Just now I tried with Chrome on a laptop changing the wifi profile from dual band to 2.4 only and it gives me a popup saying I will need to reboot the router for the changes to be applied. It says applied but when I reboot it says "rebooting"
I left it for 5 minutes and pulled the power and repowered
This time I tried it on Edge.
Again, no battery, tried same thing but waited 7 minutes this time for it to reboot before pulling the power.
I tried again, now with the battery plugged in, no USB, in Chrome. It is stuck on applying changes.
I connected my mobile phone to the wifi and tried changing the wifi profile, same thing, stuck on "applying"
Blanca_O
Jul 05, 2022NETGEAR Employee Retired
Hi kopiko,
Aside from this issue, do you have connectivity issue such as connecting to the network or intermittent connection?
As this is a Telsta SKU, have you tried contacting them regarding this concern?
Regards,
Blanca
Community Team
- kopikoJul 12, 2022Aspirant
I took it to the Telstra shop and they said they could send it in to be looked at/repaird but it will cost money and to come back on a weekday when the something manager was in. I haven't been back since.
I think it has something to do with the firmware and it's been corrupted during an upgrade. I just want to factory reset it because when I first received it, it was fine. I think I may have unplugged the power while it was updating.
I saw somewhere that the "factory reset" button isn't a full factory reset.. but to hold the reset button while cycling through power/no power/power but all that brought up was something like downloading software and that didn't fix the issue. How long was I meant to leave it on "downloading software"?
Why does it cost money to factory reset properly?
I didn't know it was set to "automatically update." Is there a way to turn off this setting
I would say it impacts internet connectivity. At the beginning my laptop would only connect via ethernet. I think after i did the above power cycle, it's able to connect to the wifi now. but even now the laptop is showing it's connected to the wifi but no internet. But i can browse the internet.