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Forum Discussion

pacmania1982's avatar
pacmania1982
Initiate
Jan 04, 2023

Unable to see WiFi when dual band is selected on MR1100

Hi guys   I just received my Nighthawk M1 (MR1100) portable router. I turned it on and let it boot up but couldn't see the default SSID on my iPhone. I tried my iPad and got the same results. I tri...
pacmania1982's avatar
pacmania1982
Initiate
Jan 04, 2023

Hi 

 

Thanks for replying. As stated in my original post, it is on the latest firmware. I have tried doing a factory reset and still get the same behaviour. 

 

I might look at exchanging it, it's not the end of the world if it's only 2.4GHz or 5GHz only. Just annoying!

 

 

plemans's avatar
plemans
Guru - Experienced User
Jan 04, 2023

You're correct, it isn't the end of the world but when something isn't functioning properly like that, I'd be concerned with the failure being progressive. Better to exchange it right away than having to fight right before a warranty expires. 

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 06, 2023

    Can you help to capture a model.json file when the dual band WiFi is enabled.

     

    Please send PM to me to check.

     

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    Thanks