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Forum Discussion
JT240Z
Jul 15, 2023Luminary
Unlocked MR6500 reboot cycle
As suggested by another forum member, I'm starting a new thread that's specific to my problem. I've acquired an MR6500. With no SIM card installed it boots to the home screen and stays awake. I...
- Jul 21, 2023
JT240Z wrote:
Every time I check for a software update, it says my version is up to date and gives me no way to check for updates. The current version is now: NTGX65_10.04.22.01. I know that this is not the latest, but I see no way to get anything newer. Am I missing something? Is there no way to force an update? The current version has known bug issues that I don't want to have to deal with.
Sorry for replying your email late. AT&T has the control of releasing the upgrade gradually. So far, they haven't release it to all the devices with FW 10.04.22.01. You can check later.
Thanks
JT240Z
Jul 16, 2023Luminary
Not sure if it's critical, but I initiated the power up "fix" again last night and this time it stayed alive for a few minutes. Long enough to capture the model.json file before it started the boot loop thing again.
JohnPeng
Jul 17, 2023NETGEAR Expert
JT240Z wrote:
Not sure if it's critical, but I initiated the power up "fix" again last night and this time it stayed alive for a few minutes. Long enough to capture the model.json file before it started the boot loop thing again.
Please provide a model.josn file with the T-Mo SIM if possible. If it can't boot up to the dashboard, you can power up the device without the SIM card to capture the model.json file.
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back
You can email the log to me at jopeng@netgear.com with your community ID.
Thanks
John