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GeoffBC's avatar
GeoffBC
Aspirant
Jul 03, 2021

Unlocking mobile router in UK

I am extremely disappointed with NETGEAR. 

I bought the above router (unlocked), which had to be returned to NETGEAR, and replaced. A replaced router was sent by NETGEAR, but is locked!! I was told it was straightforward to unlock. It isn't!!

 

Having gone onto Google,and trying to get a code, I still don't have one. Apparently, I need an 8 digit code, whereas everyone seems to supply a longer code. 

I am really disappointed. I do not feel NETGEAR have adequately supported me in getting their replacement to work. 

Any help would be greatly appreciated. 

1 Reply


  • GeoffBC wrote:


    I bought the above router (unlocked)..

     


    And the model number of that "router" is? (I can see no "above".) Look for something like MR1100.

     

    I assume that it is one of the "Mobile Routers, Hotspots & Modems" covered in this bit of the Netgear community.