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Forum Discussion
Unregistering for Remote Access
Hey folks - I’ve brought a ‘nearly’ new NBK752 from
Amazon (who have been absolutely useless) love the product and don’t want to return it - but I can’t set it up for remote access because it’s already registered to someone else’s account. Any ideas how I sort this? Obvs I’ve got legit receipts etc from Amazon but have no route back to the original owner.
Any help gratefully appreciated.
Amazon (who have been absolutely useless) love the product and don’t want to return it - but I can’t set it up for remote access because it’s already registered to someone else’s account. Any ideas how I sort this? Obvs I’ve got legit receipts etc from Amazon but have no route back to the original owner.
Any help gratefully appreciated.
4 Replies
You'll need to contact NG support:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspxOr reach out to a forum moderator to help you with this:
Good Luck.
Some users have had success by sending a private message to one of the forum moderators, such as Blanca_O by clicking on their screen name and then selecting Send a private message.
In the message include the details which should not be posted on a public forum, such as:
- Your (real) name
- Your email
- Serial number of the router
- The order information from Amazon
Hi sripley12
Kindly check out the KB link below as it has an Email address to contact for this kind of concern: https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
Regards,
Blanca
Community TeamGreat information, thanks.
What subject line would you recommend?
