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Forum Discussion
Using the mr5100c in the UK
I've recently got a nighthawk mr5100c and even though it works I'm only getting it showing it's connecting to LTE The mobile provider uses band n78 (3500MHz) for 5g which from what I can tell shoul...
Interesting. I've got a callback due with netgear next week, so it'll be interesting to see what they say
Recently, I got some help from my carrier customer service department. In fact, my carrier has IMEI whitelist of 5G network, so all of 5G devices have to be registered. I registered IMEI of the device (MR5100C) and I was able to connect 5G network. Apparently the device shows “5G” on status bar.
However, download speed was not improved. Although this device shows “5G” on status bar, download/upload speeds were typical “4G” speed. I think this device does not utilize NR78 due to some reason.
I requested help from NETGEAR support team.
I had a callback with netgear yesterday, but they didn't know what the issue was so it's been passed to a higher level support team who should be calling me back on Monday.
You should strongly insist that NETGEAR have to do a firmware update to support all bands listed on the product datasheet.
NETGEAR have to give money back if this expensive device does not operate as their product specification.Different country has different regulatory requirements. MR5100C is for Bell Canada. In Canada, n78 can't be enabled for mobile application. That is why n78 was disabled on MR5100C. But n78 is commonly used in EMEA.
Thanks
- Hey ecofri
SK whitelist 5G products, good info! I mean consumers should be told this.
Probably don’t even tell shop & sales staff. Knowledge is power.Unfortunately, netgear support were no help and just said you can only get 5g on Bell in Canada and nowhere else with the router.
I asked why they were advertising all the bands it supports if it can't use them, but they just said "I'm sorry" and were keen to end the call.
- Blinky,
Probably a third party outsourced script reader. You know the usual standard of ‘customer care’ these days.
Now I think if you are charging $500/£500+ for mobile broadband units when people can now get a 5G Android for $150/£150 to use as a Wi-fi Hotspot the very least Netgear should be doing as a minimum is having Netgear staff help people stay online, problems with wired routers are one thing but when you’re online access is dependent on a expensive Netgear mobile broadband product then ‘care’ needs to be good.
Or else Netgear will just keep destroying themselves/sales.