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J007's avatar
J007
Tutor
Aug 01, 2022

Verizon Wireless with Orbi AX4200 5G WiFi 6 Router (NBR750) disconnects from Verizon network

My Orbi AX4200 5G WiFi 6 Router (NBR750) with Verizon Wireless disconnects from Verizon network. The SIM was setup as a BYOD but seems to still have a provisioning issue. I’ve tried two different NBR7...
  • J007's avatar
    J007
    Tutor
    Aug 04, 2022
    Verizon has verified the APN (vzwinternet) and has provisioning three different SIM cards and multiple tier 2 tickets have been created with Verizon to verify provisioning and features. The netgear device continues to disconnect from the Verizon network. I’ve moved the new SIM from the netgear Orbi to my old novatel t1114 device and the old device works and doesn’t disconnect from the network. Can netgear confirm the exact SIM provisioning and features needed to make the Orbi work? Verizon says the device is not supported and that this is a netgear issue.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Aug 08, 2022

      Hi J007, 

       

      Thank you for responding. We are looking into this. I sent you a private message requesting for additional information. 

       

      Regards,
      Blanca
      Community Team

      • seanreilly's avatar
        seanreilly
        Aspirant
        Aug 17, 2022

        I'm encountering what sounds like the exact same issue with the NBR750 and Verizon 5G using a bring-your-own-device SIM. I'm happy to provide any information necessary if you can help make it stop disconnecting. Our previous netgear verizon-provided 4G/LTE router has worked flawlessly for years.

         

        Thanks,

        Sean