NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
david70
Aug 13, 2015Follower
web admin password not enabled
Hello everybody, I have bought a aircard 785 mobile hotsport and when I try to set the administrator password in the web home page setting, but it isn't enabled. Any suggestions, thanks. Davide
go4dutch
Aug 13, 2015Aspirant
same problem here after upgrading last firmware !!!!!!
DarrenM
Aug 14, 2015Sr. NETGEAR Moderator
Hello go4dutch and david
I was able to test the 785 aircard I have and was able to change the admin password. You may want to try a different browser if its not working for you I used chrome and it work. next make sure you are logging in as admin so it allows you to change settings. if those dont work try to do a factory reset on the aircard. hope to hear your feedback
DarrenM
- DarrenMAug 14, 2015Sr. NETGEAR Moderator
If this issue is still happening can you give me some screenshots so I can pass them on to engineering
Thanks
DarrenM
- maggioAug 19, 2015Aspirant
tried to uses several browsers: Safari, Chrome,firefox and IE
same result since last automatic firmwareupdate only the standard passwort will work and this is not changeable on webinterface.
There is only a Admin entry but no field you can place the cursor to put in an alternative password.
BR
Maggio
- DarrenMAug 19, 2015Sr. NETGEAR Moderator
I have passed this issue onto our engineering team they are currently working on a fix but I dont have a ETA on that ill post back once I hear a update on the fix. let me know if you have anymore issues or questions.
DarrenM