NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RobotPirate's avatar
RobotPirate
Aspirant
Nov 11, 2021
Solved

What is the highest wattage I can use for charging my Netgear M1 hot spot?

It is an mr1100 ATT model   I have an aftermarket Anker 18 watt but the device reboots sometimes   Can I up the wattage for a chargeR?
  • JohnPeng's avatar
    JohnPeng
    Nov 12, 2021

    Yes. You can use the battery when plugged in. The device will reduce the charging voltage when detected the device is plugged in 7/24 in order to protect the battery. So when you see the battery is not fully charged after certain period of time, it is normal.

     

    Thanks

JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 12, 2021

Would you like to help us to check whether your device crashed during the normal use instead of resetting due to low power supply?

 

How oftne the issue happens?

 

Thanks

RobotPirate's avatar
RobotPirate
Aspirant
Nov 12, 2021

I am using the Nighthawk Mr1100 without battery sometimes plugged in.

 

I have an upgraded Anker 18 watt quallcom 3.0 charging block but the Nighthawk still reboots sometimes

 

Is there anything I can do?

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 12, 2021

    Let me chek with the team and get back to you on this.

     

    Thanks

    • RobotPirate's avatar
      RobotPirate
      Aspirant
      Nov 12, 2021

      Thank you!

       

       

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Nov 12, 2021

        Confirmed with our HW team. This is an HW limitation on M1, which is almost 5 years-old. The charger chip used on the device has slow response to power spikes. When no battery is used, the device will reset when the power spikes. Using the battery with M1 will help to resolve the issue since the battery will absorb the power spike and provide the stable current to the device.

         

        Hope this can help.

        Thanks