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CTS-59's avatar
CTS-59
Tutor
Aug 23, 2020

WiFi disabled on Nighthawk M2

Hi I have just set up my Nighthawk M2 out of the box, and all seemed fine - connection to my EE providor is fine. Then the WiFi shows a red cross, and is disabled. I have tried rebooting, and also reverting to factory settings. WiFi is enabled in the menu. Please help - this is driving me mad!

10 Replies

  • W1lliam's avatar
    W1lliam
    Virtuoso
    Aug 23, 2020

    Please check if your WiFi has sleep time set, it will be turned off in few minutes without connections made to M2.

    • CTS-59's avatar
      CTS-59
      Tutor
      Aug 24, 2020

      Hi W1lliam

      Thanks for this suggestion.  I had changed the sleep to "never".  Looking on the community forum, I can see a number of people with exactly the same issue, suggesting a firmware problem.  The second problem that my M2 has is that it is not able to check for firmware updates - it just endlessly says "checking for updates".  

      • W1lliam's avatar
        W1lliam
        Virtuoso
        Aug 24, 2020

        What is the model for your M2? I can try with the same from here if having same problem, also firmware upgrade for M2 seems no longer making file available, as some M1 models, for customer to proceed local upgrade, OTA does have some problem with different carrier SIM and never had a resolution that can be provided to customer who bought this product from retail channel, yes, you can blame on the carrier who bulndle the specific model but not for retail model, there is no explanation on how you can get the upgrade without these hurdles.