Forum Discussion

Guide

Dec 08, 2019

Solved

Offline Registration Key

Just purchased a GS110TPv3 switch and am in the process of initially configuring it offline. Now I need a registration key. I registered it in the mynetgear.com site, but dont see a registration key ...

DanielZhang
Dec 18, 2019
Hi jsit ,

Sorry about the experience on activation key of my.netgear.com.

And this probably issue of my.netgear.com is under analysis , we will update to you while get feedback from developer team.

Otherwise, I have a workaround to get activation key for you.

I will take about 5 minutes for you and No need to connect switch with Internet.

Please reference following step to get the key, it's free to get this workaround works.

1. Install NETGEAR insight application from iOS App Store,

or from Android Google play store.

2. Login with NETGEAR account which registered this switch GS110TPv3.

3. After login with NETGEAR account successful.

Please click on the switch name under "My Other NETGEAR Products"

4. Please click on the button of "Registation Key".After insight load the screen of device.

5. You will find the Registation Key（activation key）for your device GS110TPv3.

6. Please remember this key and keep it private not share to others.

Then Input the Key on Switch Local GUI to unlock all GUI functionality.

7. Enjoy with GS110TPv3.

Here is screenshot of my locally verification.

Hope it works for you.

Thanks,

Daniel.

DaneA

NETGEAR Employee Retired

Dec 10, 2019

jsit,

Got an update from the higher tier of NETGEAR Support that a new firmware will be released soon (no ETA yet) that will address this issue. I will post further details here as soon as I got updates.

Regards,

DaneA

NETGEAR Community Team

jsit

Guide

Dec 10, 2019

So just to confirm, as of right now--at this current time, is there no availability of a obtaining a "registration key" to unlock the device functionality offline??

This is really frustrating. I've even have taken the switch home (which im really not supposed to do) to connect it to the internet (as directed by Netgear Support) and it doesn't even show up in Insight. Additionally I had to sign up for a trial of Insight cloud management just to get into the area where device management is. I get Negear's desire to move device management to the cloud and then charge a subscription fee for cloud management--on top of the cost already paid for the switch itself, but having a reliable way to access the full feature set offline is super critial. So now I have 12 of these switches that I can't even use. Will probably be returning them at this point. Not worth the hassle.

schumaku
Guru - Experienced User
Dec 10, 2019
jsit wrote:
I've even have taken the switch home (which im really not supposed to do) to connect it to the internet (as directed by Netgear Support) and it doesn't even show up in Insight.
Have none of this series at hand for a scratch test, anyway the business products should be discoverable and becoming listed under Insight Manageable Devices - and Unclaimed. This might be the issue they intend to fix, but I'm not sure.

jsit wrote:
Additionally I had to sign up for a trial of Insight cloud management just to get into the area where device management is.
For discovery and registration, even for the free Insight Basic (three devices if I have it right), there is "just" the Netgear account required.

Anytjing following the registration is optional - the devices don't have to be claimed into Insight manageent. This would require to "remove" them, because of the local management is again restricted in Insight management mode (at least for swiches and APs).

I still like to hear from YeZ on these issues here.
IphieChen
NETGEAR Expert
Dec 11, 2019
jsit wrote:

So just to confirm, as of right now--at this current time, is there no availability of a obtaining a "registration key" to unlock the device functionality offline??

This is really frustrating. I've even have taken the switch home (which im really not supposed to do) to connect it to the internet (as directed by Netgear Support) and it doesn't even show up in Insight. Additionally I had to sign up for a trial of Insight cloud management just to get into the area where device management is. I get Negear's desire to move device management to the cloud and then charge a subscription fee for cloud management--on top of the cost already paid for the switch itself, but having a reliable way to access the full feature set offline is super critial. So now I have 12 of these switches that I can't even use. Will probably be returning them at this point. Not worth the hassle.

Hi jsit

Thanks for choosing NETGEAR products and providing feedback.

Sorry for the inconvenience when you try to access device functionality offiline. We understand the frustration caused to you from our Smart Pro switches. So we are going to release a new firmware to enable "registration key" to all the Smart Pro switches with Insight Cloud/Remote Management on December 14.

Please stay tuned for the firmware release and use the "registration key" to access device management interface after registering the product.

Thanks for your patience and understanding.

Iphie Chen
- schumaku
  Guru - Experienced User
  Dec 11, 2019
  Hello IphieChen
  Can you please clarifiy the registration process?
  
  IphieChen wrote:
  Sorry for the inconvenience when you try to access device functionality offiline. We understand the frustration caused to you from our Smart Pro switches. So we are going to release a new firmware to enable "registration key" to all the Smart Pro switches with Insight Cloud/Remote Management on December 14.
  We understand that all these switches get the local Web UI control allowing entering the Registration Key. That far, that good.
  
  IphieChen wrote:
  Please stay tuned for the firmware release and use the "registration key" to access device management interface after registering the product.
  So can we retrieve this Registration Key from the registered products list on our Negear account then, too?
  
  TIA,
  -Kurt
  - jsit
    Guide
    Dec 11, 2019
    @ schumaku
    Kurt, this is exactly what I would have thought too. I registered my device in our MyNetgear account, it shows up, but when I click it to view details I would habe thought the registration key would be available there, but as everyone can see, its clearly not.
    So, when you access the device management site, it tells you to register the device to obtain the offline registration key. So thn you register the device but aren't given a registration key! This is ridiculous...
    
    So, when