Forum Discussion

Guide

Dec 08, 2019

Solved

Offline Registration Key

Just purchased a GS110TPv3 switch and am in the process of initially configuring it offline. Now I need a registration key. I registered it in the mynetgear.com site, but dont see a registration key ...

DanielZhang
Dec 18, 2019
Hi jsit ,

Sorry about the experience on activation key of my.netgear.com.

And this probably issue of my.netgear.com is under analysis , we will update to you while get feedback from developer team.

Otherwise, I have a workaround to get activation key for you.

I will take about 5 minutes for you and No need to connect switch with Internet.

Please reference following step to get the key, it's free to get this workaround works.

1. Install NETGEAR insight application from iOS App Store,

or from Android Google play store.

2. Login with NETGEAR account which registered this switch GS110TPv3.

3. After login with NETGEAR account successful.

Please click on the switch name under "My Other NETGEAR Products"

4. Please click on the button of "Registation Key".After insight load the screen of device.

5. You will find the Registation Key（activation key）for your device GS110TPv3.

6. Please remember this key and keep it private not share to others.

Then Input the Key on Switch Local GUI to unlock all GUI functionality.

7. Enjoy with GS110TPv3.

Here is screenshot of my locally verification.

Hope it works for you.

Thanks,

Daniel.

jsit

Guide

Dec 10, 2019

So just to confirm, as of right now--at this current time, is there no availability of a obtaining a "registration key" to unlock the device functionality offline??

This is really frustrating. I've even have taken the switch home (which im really not supposed to do) to connect it to the internet (as directed by Netgear Support) and it doesn't even show up in Insight. Additionally I had to sign up for a trial of Insight cloud management just to get into the area where device management is. I get Negear's desire to move device management to the cloud and then charge a subscription fee for cloud management--on top of the cost already paid for the switch itself, but having a reliable way to access the full feature set offline is super critial. So now I have 12 of these switches that I can't even use. Will probably be returning them at this point. Not worth the hassle.

IphieChen

NETGEAR Expert

Dec 11, 2019

jsit wrote:

So just to confirm, as of right now--at this current time, is there no availability of a obtaining a "registration key" to unlock the device functionality offline??

This is really frustrating. I've even have taken the switch home (which im really not supposed to do) to connect it to the internet (as directed by Netgear Support) and it doesn't even show up in Insight. Additionally I had to sign up for a trial of Insight cloud management just to get into the area where device management is. I get Negear's desire to move device management to the cloud and then charge a subscription fee for cloud management--on top of the cost already paid for the switch itself, but having a reliable way to access the full feature set offline is super critial. So now I have 12 of these switches that I can't even use. Will probably be returning them at this point. Not worth the hassle.

Hi jsit

Thanks for choosing NETGEAR products and providing feedback.

Sorry for the inconvenience when you try to access device functionality offiline. We understand the frustration caused to you from our Smart Pro switches. So we are going to release a new firmware to enable "registration key" to all the Smart Pro switches with Insight Cloud/Remote Management on December 14.

Please stay tuned for the firmware release and use the "registration key" to access device management interface after registering the product.

Thanks for your patience and understanding.

Iphie Chen

schumaku
Guru - Experienced User
Dec 11, 2019
Hello IphieChen
Can you please clarifiy the registration process?

IphieChen wrote:
Sorry for the inconvenience when you try to access device functionality offiline. We understand the frustration caused to you from our Smart Pro switches. So we are going to release a new firmware to enable "registration key" to all the Smart Pro switches with Insight Cloud/Remote Management on December 14.
We understand that all these switches get the local Web UI control allowing entering the Registration Key. That far, that good.

IphieChen wrote:
Please stay tuned for the firmware release and use the "registration key" to access device management interface after registering the product.
So can we retrieve this Registration Key from the registered products list on our Negear account then, too?

TIA,
-Kurt
- jsit
  Guide
  Dec 11, 2019
  @ schumaku
  Kurt, this is exactly what I would have thought too. I registered my device in our MyNetgear account, it shows up, but when I click it to view details I would habe thought the registration key would be available there, but as everyone can see, its clearly not.
  So, when you access the device management site, it tells you to register the device to obtain the offline registration key. So thn you register the device but aren't given a registration key! This is ridiculous...
  
  So, when
  - schumaku
    Guru - Experienced User
    Dec 11, 2019
    So for now we can assume the 14. December is the change date for the Netgear cloud, too.
- DaneA
  NETGEAR Employee Retired
  Dec 17, 2019
  @jsit,
  
  Good day! Just want to follow-up on your concern.
  
  The GS110TPv3 firmware v7.0.2.5 was recently released. Were you able to update the firmware of your GS110TPv3 switch? If yes, were you able to get the offline registration key?
  
  If ever you are not able to get the offline registration key, kindly follow-up with NETGEAR Support using the same case number that was provided to you for further assistance.
  
  Regards,
  
  DaneA
  NETGEAR Community Team
  - schumaku
    Guru - Experienced User
    Dec 17, 2019
    DaneA wrote:
    If yes, were you able to get the offline registration key?
    
    If ever you are not able to get the offline registration key, kindly follow-up with NETGEAR Support using the same case number that was provided to you for further assistance.
    DaneA for the non-educated reader of this thread - would you please mind where and how network admins can get the offline registration key exactly?