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Forum Discussion

miltonreg's avatar
miltonreg
Aspirant
Feb 09, 2021

S3300-52x won't boot after firmware update 6.6.4.25

Hi,

 

After performed a firmware update on a stack of 4 S3300-52x, none of them are booting back. It's been 1 hour after the process and I do not know if it's safe to turn them off and back on again.

 

Any idea?

 

Help me please...

1 Reply

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    miltonreg,

     

    Welcome to the community! :) 

     

    You may try to turn it off then turn it back on again.  Observe the behavior of the LED lights.  Then, check if can access the web-GUI of the S3300-52X stack.

     

    If the S3300-52X won't boot up normally, I suggest you to open a support ticket with NETGEAR Support here as soon as possible for further investigation.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

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