Forum Discussion

Apprentice

Dec 29, 2019

Solved

Serial number transfer for used GC752X Inisght Managed switch

Hello all! I bought this used switch off ebay... https://www.ebay.com/itm/NETGEAR-52-Port-Gigabit-Ethernet-Insight-Managed-Smart-Cloud-Switch-GC752X-/184079742099?_trksid=p2047675.l2557&ssPageNam...

DaneA
Dec 29, 2019
Richard_li,

Kindly send the following via private message:

a. The serial number of your GC752X switch.

b. Attach a soft copy of the Proof of purchase of the GC752X switch.

c. What is the case number you got from NETGEAR Support since you have sent an e-mail to them?

Regards,

DaneA

NETGEAR Community Team

schumaku

Guru - Experienced User

Dec 30, 2019

As you are in good faith with the seller, ask them to kindly remove the GC752X from their Insight account* - that's sufficient along with a factory reset so it will no longer fetch the previous owner config from the cloud. Device "ownership" as per my.netgear.com for warranty/support isn't required to be linked to the Insight account.

*In the App -> Devices select the device, scroll to the end, there is a [Remove] button.

Richard_li
Apprentice
Dec 30, 2019
So the seller on eBay was not the original owner, the description was...

"This has never been used, i purchased in a pallet of open box items. I did plug it in and tested functionality with a laptop. Works as new and expected.
NETGEAR 52-Port Gigabit Ethernet Insight Managed Smart Cloud Switch GC752X. Shipped with USPS Priority Mail."

I suspect the gentleman (or woman) is not a techie by profession since checking the hostname in a network scan showed the name as "hotel12u" somthing or another. the rack mount brackets were marred which indicated that it was mounted. More to the point, they were not the original owner and do not have the ability to remove it from their insight account.

DaneA is looking into it with some information I have sent him so here is hoping this can be resolved relatively easy.