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SteveFord's avatar
SteveFord
Aspirant
Mar 13, 2019
Solved

Windows 10 desktops ok, Windows 7 keep dropping prosafe s3300-52x

We have an issue where a selection of Windows 7 computers would lose connection and unplugging the network cable or a reboot is the only way to get things back up and running.I have checked the logs ...
  • SteveFord's avatar
    SteveFord
    Mar 19, 2019

    thank you!

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Mar 19, 2019

Hi SteveFord,

 

Welcome to our community! :)

 

You may try updating the ethernet driver of the Windows 7 machines and check if that will work.

 

Regards,

  • SteveFord's avatar
    SteveFord
    Aspirant
    Mar 19, 2019

    Many thanks for your reply.

    We made sure all updates have been installed including bios but it didnt make any difference. Today is the first day we have been trouble free, which is great!  We were using the round-robin dns technique and i think there was a problem with cached dns. We rebooted the switches at lunch today and so far, and i dont want to jinx it.... so i cannot say, but its been a much better day!!!

    • JohnC_V's avatar
      JohnC_V
      NETGEAR Employee Retired
      Mar 19, 2019

      SteveFord,

       

      That's great! Just in case the issue comes back, you can download the tech support file from the switch so that we can further check it. But if the other devices are working properly, then it is really isolated from the switch.

       

      Regards,

      • SteveFord's avatar
        SteveFord
        Aspirant
        Mar 19, 2019

        thank you!

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