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Forum Discussion
Solved
BR500 “Instant VPN”?
How do you add a BR500 to a VPN Group inside Insight? Every time I try in the phone app I get a generic error. When I try online or via the Mac app I get an error stating a Virtual IP is needed.
The virtual IP issue is fixed and deployed to production server, please let us know if you still have issue. Thank you all.
Welcome to the community! :)
What is the current firmware version of your BR500? If ever its not yet the latest version, I suggest you to upgrade the firmware to the latest version which is v5.5.0.1. You can download it here. Be reminded to perform a factory reset on the BR500 after upgrading the firmware the reconfigure the settings from scratch in order to start clean using the latest firmware version. Then, check if the same problem occurs.
Regards,
DaneA
NETGEAR Community Team
It was updated at the time. I just finished upgrading, resetting, and re-configurating the BR500 though. Now my problem is worse. Now I can’t even create a VPN group whereas before I could create the group but wasn’t able to add the router afterwards. The error has been replaced with a message stating I need to purchase a spot/license for a group, etc. WTH? I read that every BR500 comes with 1 client to gateway seat per each BR500 device. What’s changed?
I swear the website also stated that if you bought the BR500 prior to 1/29/19 you’d get a VPN license for client access forever. That’s why I bought the device last week.
I swear the website also stated that if you bought the BR500 prior to 1/29/19 you’d get a VPN license for client access forever. That’s why I bought the device last week.
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