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Forum Discussion
Solved
BR500 “Instant VPN”?
How do you add a BR500 to a VPN Group inside Insight? Every time I try in the phone app I get a generic error. When I try online or via the Mac app I get an error stating a Virtual IP is needed.
The virtual IP issue is fixed and deployed to production server, please let us know if you still have issue. Thank you all.
I am having the exact same problem.
I am now going on Day four of the fight with Netgear - currently waiting on Level 3 support to call since last week.
I upgraded to the latest firmware, reset the device at least 5 times, bought the premium service and bought the VPN service - still not working.
Any ideas?
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