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Forum Discussion
Solved
BR500 “Instant VPN”?
How do you add a BR500 to a VPN Group inside Insight? Every time I try in the phone app I get a generic error. When I try online or via the Mac app I get an error stating a Virtual IP is needed.
The virtual IP issue is fixed and deployed to production server, please let us know if you still have issue. Thank you all.
I am having the exact same problem.
I am now going on Day four of the fight with Netgear - currently waiting on Level 3 support to call since last week.
I upgraded to the latest firmware, reset the device at least 5 times, bought the premium service and bought the VPN service - still not working.
Any ideas?
Yes, same here. I have upgraded to firmware 5.5 and done a factory reset on both my BR500, deleted all old VPN groups, bought the premium service for VPN and I get the same message that "Unable to add device(s) because Unable to assign Virtual IP" as before.
I am not very impressed.
/ John
Sorry for the service inconvenience!
We are working on a fix to the virtual IP issue, will keep you updated.
Thank you.
I have the same issue (no virtual ip can be assigned). The diagnostic tool in the firewall info test appears warn - MQTT is blocked, use HTTP.The virtual IP issue is fixed and deployed to production server, please let us know if you still have issue. Thank you all.
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