Forum Discussion

Aspirant

Dec 05, 2018

Solved

BR500 not creating Vlans correctly

Hi guys hoping to get some assistance here. I have a Netgear BR500 VPN router which works fine and getting the vpn up is quite simple, however i am struggling with vlans. I cretaed the Vlan for port ...

Troubleshooting

netaddict
Dec 12, 2018
Hi guys sorry for the delayed response. There was an issue with the router which was resolved by the netgear team.

Thanks for the asistance

JohnC_V

NETGEAR Employee Retired

Dec 06, 2018

Hi netaddict,

Welcome to our community! :)

As per checking, you were able to create the VLAN but after reboot it stops getting DHCP and even cannot access the internet. In order for us to assist you better with the issue, kindly provide us additional information. I have summarized my questions below:

- May I know how did you assign the VLAN on port 2? Was it Tagged or Untagged?

- Do you have a switch that will be connected to port 2?

- How many devices are connected to port 2?

I'll look forward to your reply. You may also open a case on NETGEAR support and take advantage of the 90-days complimentary support over the phone to resolve this issue immediately.

Regards,

netaddict

Aspirant

Dec 12, 2018

Hi guys sorry for the delayed response. There was an issue with the router which was resolved by the netgear team.

Thanks for the asistance