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Forum Discussion
Fvs318gv2 connectivity issues
i have a fvs318gv2 with the latest firmware installed 4.3.3-6. It works great for about 10 minutes then it crashes. After it crashes I can ping it, but I can't access it through the gui. I reboot and...
Like you and many others I have found that once up and running it can go on indefinitely (till the next power glitch).
We now have little choice but to remain hopeful about the next firmware.
How to get Netgear to take this seriously?
The problem is that mine is on a UPS...no power glitch. It just locked up for no reason. Did this twice in the past two weeks (after running for at least 30 days without a hickup). I'm tired of chasing these issues, when it happens during the day work suffers...at night the family is yelling. I need something that is stable and secure.
Hi Everyone,
We apologize for this inconvenience. As of now, there are a small number of customers that have contacted the technical support regarding similar issues and are working with our support team and engineering teams to diagnose and resolve the issue. Hopefully, this issue will be fixed as soon as possible.
Thanks,
I suspect that people here might be more than happy to try any beta version that might be available.
I had another round of lockups...same symptoms as before. One additional piece of information, DNS was acting up. I have a Pi-hole DNS Server/ad-blocker setup and it handles all DNS calls. It is configured to use 3 External DNS servers.
DNS Proxy on the router is turned off (turning it on made no difference).
The issue was that DNS would not resolve (Spotty response)...however, if DNS Proxy was on and I used the router as the DNS server (Nslookup), it would work fine (NsLookup, not the clients).
The previous fix for this was to change the setting for TCP or UDP attack (the first one on the page)...I bumped it to a very high number and it fixed it before...this time it didn't make a difference.
The "fix" was turning off the "Attack" setting...that worked for a while and the router locked...
I pulled the router out of service and replaced it with a different brand...It has been rock solid, no glitches, everything has worked perfectly over the weekend and into today.
I hope engineering can fix the issue, however the rebooting issue and locking has impacted me since the router was new (FYI - the HW has been replaced by NetGear, and the symptoms happened on both devices)
4.3.4-2 is now out for both the FVS-318Gv2 and FVS-318N and I have upgraded both my units to this, but have not time for now to test them. Perhaps someone else can tell if this has fixed the issues
From the release notes:
"Fixed DoS CVE: Zero-Day # Category: PoC & Denial of Service Exploits."
JohnRo wrote:Hi Everyone,
We apologize for this inconvenience. As of now, there are a small number of customers that have contacted the technical support regarding similar issues and are working with our support team and engineering teams to diagnose and resolve the issue. Hopefully, this issue will be fixed as soon as possible.
Thanks,
It has been about 6 weeks now; any news about a fix?
Ugh... Mine has been up since October 30th (I did have to reboot via GUI) I'm still on 4.3.4-1. When the power went out, everything came back up like it was supposed to. Interesting what cclo said about losing his internet between 5-28 hours. Mine would always go out within 10 minutes.
But everything has worked fine. I even had Charter come out and run another line from my house to the pedestal as something was wonky on their end and as soon as the cable modem came back, so did the internet light on my router, so I'm pumped about that.
I still need the power to go out a few more times with me rebooting via the GUI to see if everything is how it should be. I'm fine with rebooting from the GUI as long as it works, but in the not too distant past nothing short of luck seemed to make the connection stay. I'd like for it to work without having to reboot from the GUI, but the netgear guys said that is known to "fix" stuff, and if it works I'll run with it.
Ricky
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