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Forum Discussion
FVS336GV3 freezes
Every few days the box requires a reboot because all traffic forwarding stops and the webUI is inaccessible. I already received an exchange of the hardware and conducted upgrades of the firmware over...
Hi DaneA,
Thank you for your response. However, I think I will not follow your advice.
It feels too much of a rather desperate hip shoot to me. The firewall is
almost new so I could not really see the point of resetting it to the factory
settings again and re-enter all configuration. And it would not be possible
to validate if it did any good or not. Even if it will not freeze again for
a few days, as suggested as a validation criterion, it will prove absolutely
nothing. So I will still be in the same uncertainty...
SamirD: You obviously do not have the same high demand on reliability of
equipment as I do. And I hope you are wrong. So far, I have only good
experience of Netgear equipment. I have, and have had, several wireless
access-points/routers, switches and NAS devices, operating for years without
any need of regular reboots. I expect no less of this firewall. And really,
it was not _that_ cheap.
Anyway, I have done some cleanup of the configuration e.g. reduced the
logging to a minimum. And will keep on observing it for some time...
If the problem remains, I will have to replace it with something else.
/Henrik
I actually have a very high standard for all of my equipment (owning almost a dozen routers scattered throughout various states). The problem is the price/performance ratio. Today's 'cheap' (<$200) vpn routers do what $10,000+ equipment was doing just a decade ago (and do it better I might add). But it's not realistic to expect the same type of support for something that costs $200 as something that costs $10k--it's just not going to happen. So while these units work very, very well when they do (as do all brands of smb routers in this price range), there are inherit bugs or issues that simply will not get resolved, even if technically they can be. And this is just the nature of the beast. The easiest solution is to simply try a different version of firmware hoping that the feature you want to use operates bug-free, and if you've exhausted all of those, then another brand's similarly priced product will probably solve the issue, albeit it may introduce other issues that will need similar workarounds.
The only way to avoid all of these issues is to jump into the foray of enterprise networking products. We have one site where we do have such a piece of equipment and I have phone support for an issue if it arises, as well as stellar product performance. But this unit retails for almost 10x the price of an smb router while only having some small additional features (out-of-the-box) as well as greater top speed (1gb wan-to-lan). It's the old adage 'you get what you pay for', and unfortunately the market and the manufactuers have spoken on this segment of the router market, and I don't really expect it to drastically change anytime soon.
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