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Forum Discussion
Breezin2017
Aug 06, 2017Aspirant
FVS336GV3 will not allow connection from Dell Latitude E5570
I'm having a very strange problem with my FVS336GV3 (firmware version 4.3.5-3) I have two Dell laptops sitting side by side both connected to the FVS336GV3 through ports 2 and 3 and both connecti...
- Aug 18, 2017
HI again Dane,
So I got home from work and set up my laptop to download the older firmware version to my router and was shocked to find that I had an internet connection through the router. Both the wired and the wireless were working and after resetting the VPN policies my VPN is working now as well.
My router is currently showing the newest firmware version, so clearly the downgrade did not occur when it failed to load yesterday. I can't imagine what combination of events triggered this to start working, but I'm sure part of it had to do with the cable company recognizing my router through their modem. I was told once before that a modem reboot is required when new devices are plugged in, but I had rebooted it several times yesterday without any success.
If I had to guess, it was probably a combination of the reset to factory defaults combined with some overnight event that had to occur.
Anyway, thanks again for all of your help and suggestions. I don't think I would have seen it through if you hadn't kept suggesting things.
Have a good weekend.
Frank
Breezin2017 wrote:The firmware version I downloaded was 4.3.2-7 (it was the only other firmware version I could easily find).
The version on my office router is 4.3.1-14.After I got to the office this morning I did look up that older firmware version and found it on the Netgear site. I will try that version this evening, but I'm not optimistic.
Frank
DaneA wrote:What is the specific firmware version of the FVS336Gv3 have you downloaded? Is this the same firmware version of the FVS336Gv3 deployed at your office?
Regards,
DaneA
NETGEAR Community Team
DaneA
Aug 07, 2017NETGEAR Employee Retired
Hi Breezin2017,
Welcome to the community! :)
Let us isolate the problem. Kindly answer the questions below:
a. Have you tried to set a static IP address to the Dell Latitude E5570 laptop that is within the local IP range of the FVS336Gv3 and check if you are able to go online either wired or wireless? If not yet, kindly try to set a static IP address as well as static DNS to your Dell Latitude E5570 laptop.
b. Have you tried to update the software driver of the wired & wireless NIC card of the Dell Latitude E5570 laptop?
Regards,
DaneA
NETGEAR Community Team
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